إعادة هندسة العمليات و مدى مساهمتها في تحسين الأداء التنظيمي للمؤسسات الاقتصادية : دراسة حالة مؤسسة سوناطراك و سونلغاز

الملخص EN

Many organizations in the world insist on business reengineering to improve profits, reduce costs, improve quality, or provide better customer service in a timely manner.

In this article, we discussed the process of business reengineering and its contribution to the improvement of organizational performance as one of the most important approaches to improving the performance of institutions, as we passed on the concept and the most important elements and identified the cases of institutions that need to re-engineering.

We addressed the dimensions of organizational performance and its relation to re-engineering in theory.

As for the practical aspect, we distributed 50 questionnaires to the employees of the Sonatrach Foundation.

We retrieved from them 43 questionnaires valid for processing.

After analyzing them, we concluded that re-engineering works contribute to improving the organization's organizational performance.