دور إدارة المعرفة في تحقيق سلوكيات المواطنة التنظيمية : دراسة تحليلية لأراء عينة من العاملين بمركز سبها الطبي

الملخص EN

The study aims at clarifying the role and impact of knowledge management in eliminating organizational citizenship behaviors.

a questionnaire was designed for this purpose, which was distributed to the sample (director-head of department-doctor- nurse), and after addressing the theoretical axes, which can be represented by a number of key words, namely : knowledge management, organizational citizenship, and the description of the sample, a set of results was reached.

perhaps the most important is that there is a relationship and a positive impact of knowledge management in achieving behaviors organizational citizenship.