جودة الخدمات الشرطية من وجهه نظر الجمهور : دراسة حالة مجمع خدمات الجمهور الخرطوم

الملخص EN

This study aimed to identify the quality of police service according to (Servperf) in the services complex from members of the public point of view.

The study followed the descriptive approach and the sample consisted of (92) members.

The results revealed that: the management and employees of the public services complex apply the dimensions of the (Servperf) scale with a high rating, and the level of the quality of the police services provided is high from the public point of view.

Moreover, significant positive correlation between the dimensions of the (Servperf) scale and the overall score of the scale.

The results showed a significant difference, at the level of (0.05) between the mean of the study sample responses due to the variable: Age in favor of age group (41-50 years), while gender, educational level, and years of experience variables showed a non-significant differences.

In light of the findings, the researchers recommend, maintaining and enhancing this distinctive level of service; improving response domain by creating a website to answer the public complaints and inquiries and inform about service time.