استراتيجيات التعويض و المكافآت و دورها في ترقية أداء العاملين و تحسين بيئة العمل وفق متطلبات نظام إدارة الجودة آيزو 9001:2015 : دراسة حالة : بنك فيصل الإسلامي

الملخص EN

This study aimed at investigating the role of compensation and rewards strategies on improving the employee’s performance and work enviroment based on the quality management system ISO 9001: 2015 requirenements in Faisal Islamic Bank - Sudan.

The study used a questionnaire to collect data from particepants.

Fifty questionnaires were distributed to employees from various managerial levels of the bank whos selected using a convenience sampling technique of non-probability sampling method.

The data were collected, analyzed and studied using the SPSS.

Results showed that the effective implementation of incentives and rewards system would improve the employee’s performance and work enviroment.

The study recommended the development of effective recognition and rewards system in its both financial and psychological aspects; as well as continualy improving the quality management system ISO 9001: 2015.