تحقيق جودة خدمات النقل بالسكك الحديدية في ظل تطوير قطاع النقل في الجزائر 2000_2015

الملخص EN

This study aimed to predict the future The objectif of this study is to determine the contribution of the reforms applied in the Algerian railway transport sector in the application of the quality of services, This is done by conducting a study at the SNTF.

Company’s lack to a clear quality policy and specific that is understood and applied by all its employees , And therefore the reforms applied should include the design of urgent programs to improve the quality of rail transport services and raising the employees awareness of the concept of quality and the importance of its application in the company ( SNTF).