أثر جودة الخدمات الصحية المدركة في رضا المستفيدين : دراسة استطلاعية لآراء عينة من المستفيدين في مستشفيات بغداد

الملخص EN

Providing consumer benefits should be the driving force behind all organizations activities, because consumers soon complain when organization breaks down and their desired product or service is suddenly unavailable.

The research is concerned with the views of 50 sick people in the iraqi hospitals about the impact of effective quality system in their satisfaction.