المراسم و الإتيكيت و تأثيرهما في نجاح المنظمة الفندقية : دراسة ميدانية لمجموعة من فنادق مدينة بغداد

الملخص EN

This study came to find out the importance of applying The ceremony and etiquette management in hotel organizations for their success in achieving their goals,,Where the methods of providing hotel service depends on the nature of Dealing and interaction between employees and guests in the hotel organization ,The more positive the deal, the greater the satisfaction of the guests, which makes them permanent customers of the hotel and thus achieve continuous profits and a very high value and this indicates the success of the organization in its work and performance and achieve its objectives of profitability and expansion and competition.