تطبيق مبادئ الحوكمة الإلكترونية اعتمادا على قدرات الموارد البشرية لرفع مستوى الأداء في مؤسسات المعلومات

الملخص EN

The aim of the research is to find an advanced regulatory framework that ensures the performance and functions of information institutions in providing services to various beneficiaries according to legal and objective bases.

The importance of the research is the importance of the services provided by the information institutions and the level of these services based on the principles of governance that achieve the highest levels of accuracy in controlling the performance of tasks and providing services.

The researcher used the documentary approach which depends on sources of various types analysis and building results accordingly and the research reached a number of results the most important 1- The use of governance in information institutions to achieve greater proficiency: the response is addressed and the processing of requests of beneficiaries as well as full transparency and clarity in the completion of requests and the decline and even faded the rate of error to a degree may be negligible.

2- The use of governance in information institutions achieves flexibility: "The application of egovernance" gives administrative organization greater flexibility provides services directly allows the disposal of close dependency "and" even the nature of services.

Electronic governance by digitizing all documents achieving high quality data processing and reducing the number of critical elements necessary for unlimited services.

The research reached a number of recommendations: 1- work on the introduction of the principles of governance and use in the management of information institutions and all the functions of that administration to ensure the achievement of the objectives of those principles.

2- Work on the introduction of the principles of governance and use in all services of information institutions of various kinds and find controls to follow up their application