جودة خدمات الرعاية الصحية و أثرها على رضا المتعاملين في المستشفيات الأردنية الحاصلة على JCIA

العناوين الأخرى

The quality of health care services and its impact on the inpatients satisfaction on Jordanian hospitals have JCIA (Joint Commision international Accreditation)‎

مقدم أطروحة جامعية

محمود، ياسمين أيمن عبد الفتاح

مشرف أطروحة جامعية

السكارنة، بلال خلف صبح

الجامعة

جامعة الإسراء

الكلية

كلية الأعمال

القسم الأكاديمي

قسم إدارة الأعمال

دولة الجامعة

الأردن

الدرجة العلمية

ماجستير

تاريخ الدرجة العلمية

2020

الملخص العربي

This study aimed to investigate the impact of quality healthcare services on achieving inpatients satisfaction on Jordanian hospitals have JCIA.

The study population included all JCIA-accredited Jordanian hospitals in Amman "6 hospitals " namely, Al Khalidi Hospital & Medical Center, Istishari Hospital, Jordan hospital, Jordan University Hospital, King Hussein Cancer Center, and The Specialty Hospital, the inpatients average at these hospitals was 360 patients / day.

The study sample was randomized and consisted of all inpatents at the aforementioned hospitals, and it was possible to distribute an electronic questionnaire which was collected (191).

And to achieve the study objectives the study analyzed data statistically through the Statistical Package for Social Sciences SPSS.

The study reached the following results : The results of this study provide a statistically significant effect of the quality of health care services (response, safety, sympathy) on customer satisfaction (basic requirements, performance requirements, and attractive requirements) in Jordanian hospitals that have a JCIA.

The effect of having a statistically significant effect on the dimensions of the quality of health care services (response, safety, sympathy) on the basic requirements in Jordanian hospitals that have a JCIA.

The effect of a statistically significant effect of the dimensions of the quality of health care services (response, safety, sympathy) on performance requirements in Jordanian hospitals that have a JCIA certificate.

The presence of a statistically significant effect of the dimensions of the quality of health care services (response, safety, sympathy) on the attractive conditions in Jordanian hospitals with JCIA certification.

Accourding to the results, this study recommends Jordanian hospitals have JCIA to develop a strategy to maintain this certificate, and to pay attention to other comprehensive quality certificate.

الملخص الإنجليزي

This study aimed to investigate the impact of quality healthcare services on achieving inpatients satisfaction on Jordanian hospitals have JCIA.

The study population included all JCIA-accredited Jordanian hospitals in Amman "6 hospitals " namely, Al Khalidi Hospital & Medical Center, Istishari Hospital, Jordan hospital , Jordan University Hospital, King Hussein Cancer Center, and The Specialty Hospital, the inpatients average at these hospitals was 360 patients / day.

The study sample was randomized and consisted of all inpatents at the aforementioned hospitals, and it was possible to distribute an electronic questionnaire which was collected (191).

And to achieve the study objectives the study analyzed data statistically through the Statistical Package for Social Sciences SPSS.

The study reached the following results :  The results of this study provide a statistically significant effect of the quality of health care services (response, safety, sympathy) on customer satisfaction (basic requirements, performance requirements, and attractive requirements) in Jordanian hospitals that have a JCIA.

 The effect of having a statistically significant effect on the dimensions of the quality of health care services (response, safety, sympathy) on the basic requirements in Jordanian hospitals that have a JCIA.

 The effect of a statistically significant effect of the dimensions of the quality of health care services (response, safety, sympathy) on performance requirements in Jordanian hospitals that have a JCIA certificate.

 The presence of a statistically significant effect of the dimensions of the quality of health care services (response, safety, sympathy) on the attractive conditions in Jordanian hospitals with JCIA certification.

Accourding to the results, this study recommends Jordanian hospitals have JCIA to develop a strategy to maintain this certificate, and to pay attention to other comprehensive quality certificate

التخصصات الرئيسية

إدارة الأعمال

الموضوعات

• الرعاية الطبية
• المستشفيات
• الأردن
• رضا العملاء
• جودة الخدمات

عدد الصفحات

99

قائمة المحتويات

• APA
• MLA
• AMA

لغة النص

العربية

نوع البيانات

رسائل جامعية

رقم السجل

BIM-963314