العلاقة بين إدارة الجودة الشاملة و تكنولوجيا المعلومات

الملخص EN

Total Quality management philosophy one of the important management systems gained global acceptance and adopted by many organizations, this article aims to deal with the concept of TQM and study the relationship between TQM and IT, and the impact of IT on improving the philosophy dimensions such as.

customer and suppliers relationships, process control, teamwork, interdepartmental information flow.

Process design and skills, quality costs, decision process in quality department, management by fact, and strategic planning.