أثر تطبيق مبادئ إدارة الجودة الشاملة على الأداء المؤسسي في شركات الاتصالات الأردنية

الملخص EN

The study aimed to analyze the application of TQM principles and its impact on corporate performance in Jordan telecom management.

to achieve the aim of the study self-administrated questionnaire was used to collect the data.

it was developed and distributed to a population of a (620), (553) out of them were found fit for statistical analysis.

the statistical package of social science (SPSS.16) was used to a analyze the data of the questionnaire.

the most important findings of this study were the following : 1.

the level of perception of employees toward inputs and processes application of TQM principles and corporate performance in Jordan telecom management was at high level.

2.

there is an impact of inputs application of TQM principles on corporate performance which explains (58.6%) of variation in the corporate performance.

3.

there is an impact of processes application of TQM principles on corporate performance which explains (61.7%) of variation in the corporate performance.

4.

the study recommended the continuous support and commitment of top management in implementing TQM principles; beside they should encourage employee participation through team works and should be impeded in their culture.