العناصر الحرجة للتحسين المستمر و دورها في التأثير على الأداء التنظيمي في الشركات الصناعية في الأردن

الملخص EN

The purpose of this study is to explore the impact of the critical factors of continuous improvement represented by its dimensions namely, leadership support, process control, customer focus, employee involvement on the organizational performance of industrial companies operating in the Industrial Sahab City in Jordan.

The questionnaire was used as a tool to collect data and measure the study’s variables and 89 questionnaires were distributed on the study’s sample consisted of 22 industrial companies among respondents from the senior and middle management of these industrial companies.

The study used descriptive and quantitative analytical methodology to achieve study’s objectives through statistical descriptive methods to describe the study’s sample and questionnaires’ items and used simple and multiple regression to test the study’s hypotheses.

The study reached several results the most important one was the existence of the positive statistical significant effect of the critical factors of continuous improvement through its dimensions as a whole on the organizational performance of industrial companies operating in the Industrial Sahab City in Jordan