إعادة هندسة العمليات و تأثيرها على التعليم الجامعي : دراسة تطبيقية على الجامعة المصرية

الملخص EN

The developed and developing world is witnessing rapid and successive changes and developments in all government and business sectors, and during the past two decades three important ideas have brought about fundamental changes in the management of institutions, and these ideas were represented in the concept of (re-engineering, comprehensive quality management), that is, "re-engineering is the revolution Management, through which organizations can achieve good results in the processes of continuous improvement and improvement that they seek in light of the current conditions represented in increasing competition intensity, widening of markets, increased interest in applying comprehensive quality and reducing costs and speed E to reach the markets and increase the service provided to customers.

" According to it, it is clear to us that the reengineering approach is not intended to simplify the processes in which the change is gradual and stemming from the process, but that the re-engineering begins a new page and is carried out with rapid revolutionary procedures in the sense that the goal is not to improve what is existing but to exclude it and start again by analyzing the work Determining its procedure, reconfiguring and connecting parts on more accurate basis.

To find ways that can achieve its giant launch for improvement and superior business accomplishments as this process requires the insistence and adoption of senior management of the concepts of reengineering and the provision of a valid environment so that a fundamental and comprehensive change of operations can be made, and its application also requires daily monitoring, control and management.

Studies have shown that 75% of major American companies have started applying concepts of process engineering to an annual spending volume of at least $ 7 billion, which demonstrates the rapid spread of this concept.

Likewise, Japanese companies have begun to adopt this concept, although not under the name of process engineering reengineering, but they are achieving it under the philosophy of Radical Change Process, using information technology.

Given the newness of the re-engineering entrance, the researcher finds that there is a need to distinguish between this entrance and other development approaches such as Total quality management - and the appropriate size, as the entrance to re-engineering and the entrance to total quality management agree that they recognize the importance of operations and that the starting point in both is the consumer, but they differ in that total quality management begins with the processes and then gradually improve them, and permanent control is carried out rapidly, while re-engineering they start a new page and are quick and radical revolutionary procedures, as well as their application requires daily monitoring and administrative control.

Where the change is fundamental stem from the vision in addition to changing the administrative postulates.