دور إدارة الجودة الشاملة في تحسين جودة الخدمات : حالة المؤسسة الاستشفائية "الدكتور بن زرجب" بعين تموشنت

الملخص EN

This study aims at shedding light on the contribution of the principles of TQM (Total Quality Managment) in improving the quality of health service in the hospital institution "Dr.

Ben Zerjab".

To achieve this, the questionnaire was approved and distributed to a sample of 40 employees at the hospital institution "Dr.

Ben Zerjab".

The study reached several results, the most important is that the institution provides acceptable levels of employee motivation factors, especially those related to training, as well as for the evaluation of the quality of the health service, which is also recorded acceptable levels, besides, the institution works to improve the health services provided.

Through these results, it can be said that the institution in question must know the principles of total quality management and adhere to its application.