التميز في الأداء من خلال مدخل إدارة الجودة الشاملة

الملخص EN

Considered outstanding performance of terminology attractive that Carries with it a dynamic work, Where separates the good work from bad, thus Became the excellence in the performance of the basic concepts for managers at all organizational levels and in all types of institutions, Because Outcomes this performance may be negative effects to the objectives of the institution and may be the basis for the survival and growth and enhance their competitiveness.

Except that there are several mechanisms seeking through which institutions to reach excellence in performance Among these mechanisms entrance total quality management, This entrance which recently known much attention by researchers in the field of management and business people who are interested in excellence in professional and institutional performance, Convinced that Peak Performance Represented achieve the great achievements and Positive Results that depend continuous development of performance and the ability to deal with continuous variableskey words: Outstanding Performance, Efficiency, Effectiveness, total quality management