Measuring the Algerian customer's satisfaction with the quality of the 4G mobile service by using the KANO model : study case the companies "Ooredoo, Dezzy and Mobilis”
By: Djeddi, Asma. Revue Nouvelle Economie. Vol. 12, no. 2 (s) (2021), pp.354-372, 19 p.
Subjects: Consumer satisfaction; Data analysis; Quality of services; Statistics