The effect of emotional labor on citizenship fatigue and proactive customer service performance in travel agencies
By: Jirjis, Nirmin Wasfi; Abd al-Tawwab, Shayma Abd al-Qawi. Journal of Association of Arab Universities for Tourism and Hospitality. Vol. 23, no. 2 (2022), pp.361-383, 23 p.
Subjects: Citizenship; Customer services; Egypt; Emotions; Travel agencies