Tracking service failure throught a service blueprinting method : case study at hotel al Baz el Eulma-Setif
By: Rubuh, Manal; Hamidi, Abd al-Razzaq. Recherches Économiques et Managériales. Vol. 14, no. 5 (2020), pp.239-258, 20 p.
Subjects: Academic failure; Hotel industry; Hotels; Service industries; Setif