The effect of work-related attitudes on the quality of service delivered by call centers : an empirical study
By: al-Mushrif, Khalid Mansur; Nusyrat, Farid T.. Journal of King Abdul Aziz University : Economics and Administration. Vol. 28, no. 2 (2014), pp.319-348, 30 p.
Subjects: Call centers; Management; Saudi Arabia; Quality assurance