محددات جودة الخدمات الصحية و علاقتها برضا العملاء في المستشفيات الحكومية

Abstract EN

of health services in aims to measure the quality study The government hospitals based on one of the scientific models to measure the quality and level of customer satisfaction on the services provided to them, so the type of descriptive / analytical studies and the social survey method was used.

Needed Data were collected from a random sample of patients (200) single who actually received health services from Hamad Foundation The questionnaire was applied to them, in addition to a sample of social workers working in government hospitals and numbered (17) 50% of the total number of social workers in Hamad Medical Corporation and was conducted an open interview with them, and tested the hypotheses Study and reach an acceptance of all these hypotheses.