تحسين أداء الشبابيك الآلية لبريد الجزائر عن طريق رضا الزبون بتطبيق نموذج كانو : دراسة حالة مؤسسة بريد الجزائر لولاية المسيلة

Abstract EN

This study aims to measure the degree of satisfaction of Algeria mail clients on the services provided by windows and automatic analysis of the factors that attracted or specifications that seen in services through customer satisfaction for the Kano model the study has come to the classification of services in automatic package GAB to three factorPerformance factors represented in the non-stop action and service to provide statements clear either attracted factors which three services is the presence of the GAB in places populated and the possibility of the arrival of a text message and provide other services or neutral factors included to provide GAB unlimited amounts, and do a set-off mechanism in time for this study recommends, that bother Postal Corporation and the achievement of private provision of other attractions services as ridding the water and electricity bills and service to transfer money from one account to another account