مساهمة الإدارة الإلكترونية في تحسين الخدمة العمومية : دراسة عينة من دوائر (وهران)‎

Abstract EN

This study aims at identifying the role of electronic management in improving public service.

This role has been tested using Simple linear regression and mono-variance analysis.

The results indicated that there is a statistically significant effect of the application of e-management to improve the public service in three departments (Oran, Sania, Ain El Turk) of the Oran province, also, there are no statistically significant differences for the effect of the application of e-management on improving the public service in the three departments (Oran, Sania, Ain Turk) according to the variables (age, level of education, years of experience).

The study concluded to many recommendations, the most important is: the need to put training programs for employees to control the techniques of e-management, and keep up with the information and communication technology to improve their performance.