واقع استخدام تقنيات الاتصال الداخلي في البنوك التجارية الجزائرية : دراسة حالة بنك الفلاحة و التنمية الريفية

Abstract EN

This study aims to identify the reality of using internal communication techniques in Algerian commercial banks, and in order to achieve this, a questionnaire was designed and distributed to the heads of departments in the Algerian Telecom Corporation in M'sila, which included all the data required in order to know the reality of using internal communication techniques in commercial banks.

Algerian, and the statistical analysis program spss was used to issue No.

22 for data processing and hypothesis testing.

Finally, the study reached a set of results, including: - There are no significant differences at the level of statistical significance 0.

05 in the responses of the study sample individuals towards the reality of using oral internal communication techniques due to a variable; - There are no significant differences at the level of statistical significance 0.

05 in the responses of the study sample individuals towards the reality of using written internal communication techniques due to a variable.

While there were significant differences at the level of statistical significance 0.

05 in the responses of the study sample individuals towards the reality of using written internal communication due to the gender variable; - There are no significant differences at the level of statistical significance 0.

05 in the responses of the sample members towards the reality of using electronic internal communication techniques due to a variable.

While there are significant differences at the level of statistical significance 0.

05 in the responses of the study sample individuals towards the reality of using electronic internal communication techniques, due to the variable of professional experience.

We have also presented a set of recommendations, the most important of which are: - Using modern communication technologies to communicate with others in the decision-making process by making use of them to create an information base to provide decision-makers with the necessary and accurate information on time; - Highlighting the role of modern technologies in the speed of completion of work and facilitating the process of communication, by conducting training courses for workers in the field of communication to keep pace with modern developments in means of communication.