مبادئ الأمم المتحدة التوجيهية لحماية المستهلك و آلية تنفيذها

Abstract EN

Consumer rights mean the right to receive goods or services, including a certain period of time after they have been obtained.

Consumers are often weak in terms of protecting their rights and interests, compared with service providers, often because of lack of access to information, knowledge and skills, as well as the influence of external forces and other factors.

Governments and international organizations, including ITU, are taking action to provide consumers with guidelines and assistance through policy and regulation, information dissemination, education and training, The United Nations Guidelines for Consumer Protection define the key characteristics of the effectiveness of consumer protection legislation, law enforcement institutions and remedial systems in order to assist interested Member States in the formulation and application of domestic and regional laws and rules and regulations appropriate to their economic, social and environmental conditions.

The Rules also provide a framework for cooperation in international enforcement and the exchange of knowledge among Member States.