أثر استخدام تكنولوجيا المعلومات و الاتصال على إبداع العملية : دراسة ميدانية في المؤسسة الوطنية للأشغال في الآبار ENTP

الملخص EN

The present study aims at investigating the impact of Information and communication Technology on process innovation in National Enterprise for Well Works.

A questionnaire was distributed to a sample of (58) individuals, and the study hypotheses were tested using statistical methods provided by the SPSS_23 program, The study concluded that statistical indicators showed a variation in the Information and communication Technology dimensions in terms of their priority.

The most influential dimensions were physical devices, followed by individuals, then communications, networks, database and programs to a lesser extent.

It also pointed out that there were statically significant correlations between ICT dimensions and process innovation at a medium degree, which confirms the perception of respondents to the significant role of information technology in supporting and enhancing the capacity of employee's.

The study concluded with a number of recommendations, the most important is the focus on training programs for employees, to train them on effective ways to use ICT to increase their innovation abilities.