اختبار انموذج لقياس تحديات جودة الرعاية الصحية في المستشفيات

Abstract EN

The research dealt with the study of the challenges of the quality of health care in hospitals.

The desire to apply quality in the field of health care is a global goal whose scope of application is expanding year after year.

Therefore, quality is placed in the first place among the priorities of basic health care.

Quality is the key to success in a world that today depends mainly on competition.

Health organizations face great challenges and difficulties in the business environment that is characterized by continuous change that has reached the point of turmoil and has become an inherent feature of organizations.

This imposed on organizations to search for the basic elements through which they can face these challenges and stand strong towards them, in order to be able to continue and achieve continuous successes in their work.

A number of researchers have designed a tool to measure health care quality challenges, but there is a discrepancy in the challenges that were identified according to the field of study in which it was applied, and these studies (Maphumulo & Bhengu, 2019), (Al-Ali, 2014), (McGee & Wilson, 2015), (Dixon-Woods, et al, 2012), five basic challenges have been identified from those challenges facing the researched field, which were represented by (strategic challenges, cultural challenges, challenges of qualified administrative cadres, structural challenges, procedural challenges).

The current research comes from a basic gap represented, to the knowledge of the researchers, by the lack of Arab studies that dealt with models for measuring health care quality challenges.

Therefore, the current research will cover this gap by adopting one of the internationally used standards and testing its validity in the hospital environment.

The measurement model was tested in the hospitals of Nineveh and Duhok governorates, and the research was applied to a sample of (200) quality officials in the surveyed hospitals.

The research reached a set of conclusions, including the appropriateness of the model to measure health care quality challenges in the surveyed hospitals, and one of the most important recommendations is the need for the management of the surveyed hospitals to study these challenges and find the scientific and practical means necessary to confront these challenges.