إدارة المعرفة كمدخل لتحقيق الجودة النوعية و تميز الأداء في جامعة حائل : دراسة حالة

Abstract EN

This study aimed to application the knowledge management approach to achieve quality and excellence in performance in higher education institutions.

The study used descriptive analytical method.

The study used the questionnaire tool, and was applied to the number of (429) responders from the academic body and the administrative body at the University of Hail in the academic year 2014/2015.

The results of the study showed a decrease in weighted weight in the relative weight of the difficulty of the application of knowledge management in general, reaching 48.2%, and the weak conviction of the study sample of the role of knowledge management in achieving quality.

The weighted weight of the average weight of this axis was 55.38% .

The results of the study also showed that there were significant statistical differences at level of 0.01 among academics and administrators in favor of academics, as well as between the variable age in favor of 30 years and less.

And also between the variable educational level for the benefit of the bachelor, and also between the variable college for the benefit of the Faculty of Medicine.

The results of the study resulted in the absence of statistically significant differences between the responses of the sample of the study and the variable of type, experience and level of employment.

The study ended with a number of recommendations that ensure the implementation of the knowledge management approach to achieve quality and performance excellence in higher education institutions.

Keywords: Knowledge Management, qualitative Quality, Performance Excellence, Higher Education Institutions