الإدارة الإلكترونية ودورها في عصرنة القطاع المالي: دراسة حالة المديرية العامة للضرائب-نموذجا

Abstract EN

Today, there is a major challenge in frontal administration to reduce the complexity of administrative procedures in order to meet the priority aspirations of taxpayers.

E-governance is one of the best contemporary management methods followed by the general directorate of taxation by transforming the traditional manual administrative system into an electronic system based on the use of computers in all its departments.

the reforms of the judaization programme reflect the government's strategic objectives in providing citizens with a quality service that reflects its primary interest in putting them at the centre of its concerns, with an increasing focus on new communication technologies.

however, in the process of implementing E-governance, the government faced several difficulties and obstacles, leading to significant efforts to become an e-enterprise that responds to technological developments.