Is the emergency management applied within the hospitality industry at present sufficient ?

Abstract EN

The hospitality industry cannot hide anymore from various and continuous emergencies.

Many calamities and emergencies whether the natural ones or human-made emergencies stroke the tourism and hospitality industry in all over the world in the most recent decades.

Such emergencies impose the researcher to answer a significant question “Is the emergency management applied within the hospitality industry at present sufficient, or not? ”.

A case study design was the most appropriate qualitative method for this paper, a direct observation using a checklist is used in one of the biggest and famous restaurants in Washington DC.

Our empirical findings reveal that X restaurant' management does not have even the culture of dealing with the emergencies; they take steps forward only after experiencing an emergency situation, subsequently their actions come in the form of reactive not proactive steps to mitigate the danger that threatens their business.

Therefore, the emergency management that is applied within the restaurant at present is insufficient at all.