أثر الإلتزام بمعايير الحوكمة الإلكترونية في الأداء التشغيلي للبنوك اليمنية : دراسة ميدانية في البنوك العاملة في ساحل محافظة حضر موت

الملخص EN

This study aimed to know the effect of adherence to the standards of e-governance on the operational performance of Yemeni banks operating in the coast of Hadramout governorate.

And represents all (174) individual workers in the study community, the study sample was selected from (123) singular that included all classes of the study community .

The study relied on the descriptive analytical method that describes the studied phenomenon, quantitatively and qualitatively, through collecting and classifying information about the dimensions of the study variables.

The study came to a set of results, the most important of which is the commitment of the banks the study sample, to the standards of e-governance in their dimensions combined ( privacy, security, usability, informational content, and sharing ) .

The Yemeni banks operating in the coast of Hadhramaut governorate have good and efficient operational performance in all dimensions ( flexibility, innovation , providing services, providing cost, technology, providing skill, and problem-solving), the existence of an expel effect statistically significant of adherence to electronic governance standards on the operational performance of Yemeni banks operating in the coast of Hadramout governorate.

The study suggested a set of recommendations, the most important of which is the need to maintain the high level of adherence to the standards of e-governance, as well as the good level in providing services, improving the level of innovation, technology, the cost of providing the service, and the skill of presentation for the banks operating in the coast of Hadramout.