الصعوبات التي تواجه تطبيق الخدمات الإلكترونية كما يراها العاملون في أجهزة الخدمة المدنية في الأردن

Abstract EN

This Study aims to identify difficulties facing the applications of electronic services as perceived by the employees working at the civil service institutions in Jordan.

It aims also to investigate if there are significant differences with regard to the (Infrastructure, regulations and organizational policies, Information security and secrecy, financial resources, management and social awareness), that are related to gender, age, educational level, nature of work, experience, and Job title.

Data were collected using a questionnaire developed by the researcher for a random sample which consisted of (413) public employees.

Results showed that the main difficulty facing the application of electronic services was management followed by financial resources, regulations and organizational policies, Information security and secrecy, and social awareness, while Infrastructure came last.

In addition, this study indicated that there were no significant differences in respondents' opinions toward the difficulties facing the application of electronic services with regard to gender, educational level and experience, while there were significant differences with regard to age in favour of employees between 26-35 years, and nature of work in favour of employees at the service sector, and Job title in favour of the heads of the departments.

Some of the important recommendations presented by the study were the necessity for rapid preparation and development of managerial human factor at government institutions, and improving the infrastructure and regulations environment of electronic services in Jordan.