مدى توافر مقومات العمل المصرفي الإلكتروني في المصارف الأردنية لتعزيز التجارة الإلكترونية و تطويرها

Abstract EN

This paper examines the role of Jordanian banks in enhancing and developing E- Commerce.

Besides, it deals with the availability of E- banking operations requirements in Jordanian banks to play their intended role in enhancing and developing E- commerce.

On top of these are legal legislation, means of security and protection, modern technology, qualified human resources, public awareness and culture among Jordanian banks Clients, in addition to partnership and integration in electronic banking operations.

The sample of the study covers 18 Jordanian banks, three of which refused to be included.

A questionnaire the study was distributed among bank managers and their representatives who have long experience in the operations of E- banking.

The researcher has come up with numerous results.

The most significant ones run as follows.

First: the items: Jordanian banks play an important role in enhancing and developing E- Commerce had the percentage of 72%.

Legal legislation, means of security and protection, technology, and qualified human resources to enhance and develop electronic commerce, had percentages of 76%, 83%, 84%, 87%, respectively.

Next came the item that there is no public awareness and culture among Jordanian bank clients.

Furthermore, the absence of partnership and integration for E- banking operations to enhance and develop of E- commerce were reported with a percentage of 50%, 45%, respectively.

At the end of the study, the researcher gave many recommendations in order to enhance and develop E- commerce.