أثر كفاءة نظم المعلومات في فاعلية عملية اتخاذ القرارات : دراسة ميدانية في دائرة الجمارك الأردنية

Abstract EN

The purpose of this study is to determine the effect of the efficiency of management information system on the effectiveness of the decision making process in the Customs’ Department.

In order to achieve the objectives of this study a questionnaire was developed and distributed among the sample’s study, which consisted of (250) subjects, (230) members responded, thus, forming a response rate of (92%).

The main result of the study were as follow: 1- the respondents’ perception to the efficiency of (MIS) was high with a mean of (3.69).

2- the respondents’ perception to the effectiveness of the decision making process was high with a mean of (3.69).

3- there is significant statistical effect of the efficiency of the (MIS) on the effectiveness of the decision making process.

The study recommended that, the higher management of the Customs’ Department should create a suitable climate for effective participation between the users of information, in order to develop and to follow the system.