معايير و نظم تقويم اداء الموظف السنوي في المؤسسات العامة و البنوك الأردنية : دراسة ميدانية إقليم الشمال

Abstract EN

The study aimed at designing a methodology for evaluating the performance of the public sector and banks employees in Jordan.

The methodology consisted of two parts, the first part is a table that includes 50 criteria and the second part consisted of eight questions one question of which is an essay and the remaining questions are as follows: how the evaluation is made? Is the employee informed of the evaluation process? Are there certain guidelines for the evaluator? For what reasons the evaluation is performed? For what purposes the evaluation results are used? How annual salary increases are decided? And who has the final word on the evaluation result? The results showed the absence of the job description as well as the absence of the role of the direct manger in the evaluation process.

The results also showed that no guidelines for the evaluation process are present and that the annual salary increase is independent of the evaluation results.

The study concludes that it is necessary to relate the performance of the establishment to the performance of the individual employees by informing them of the evaluation criteria and their relative weights, to revise and modify the methodology and the questionnaires used for evaluating the employees in light of each establishment evolving needs.

In addition the results showed that the following actions are necessary to improve the evaluation process: the top management should take the role of the auditor in the evaluation process, certain criteria that does not apply to a certain employee should be excluded from his evaluation results, guidelines that show the criteria used in the evaluation, their explanations and weights should be prepared and implemented, and that the evaluation criteria should be related to the employee and to the establishment duties.