اتجاهات العاملين في القطاع المصرفي الأردني نحو استخدام أدوات بحوث العمليات : دراسة ميدانية

Abstract EN

The aim of this study was to measure the extent of applying Operations Research (OR) tools by the Jordanian Banks.

In order to achieve the goals of the study, questionnaire was designed and distributed to the employees of 16 Jordanian Banks from the total of 24 banks that work in the Jordanian banking sector.

The results of the study showed low level of applying operations research tools in the banks decision making process.

In addition, the applying levels were found to be different among the banks due to bank's capital and the number of OR professionalisms.

Factors such as suitability of OR applications and external competitiveness were found to have no impact on using OR applications.

In contrast, the bank's size was found to have an effect on using OR applications.

Also, the results showed some obstacles against applying operations research in banks such as low existence of specialists in operations research, and no encouragement from Bank’s top management.

Finally, the study concluded with some recommendations related to the necessity for increasing bank's interest in OR tools, providing specialized employees and budget.