فاعلية نظام تقييم الأداء المؤسسي و أثرها في التميز التنظيمي : دراسة تطبيقية على المؤسسة العامة للضمان الاجتماعي في الأردن

Abstract EN

This study aimed at identifying the effectiveness of the performance appraisal system and its impact on organizational excellence at the public institution for social security.

The study was conducted on a sample selected from all the employees working at the Public Institution for Social Security counting (260) individual.

A questionnaire was developed to collect data from the study sample.

The study found a medium level of effectiveness of corporate performance appraisal system, in addition to a high level of organizational excellence.

Results showed the presence of an impact of the effectiveness of the performance appraisal system fields (legislation, problems, objectives, standards, and the people who do the appraisal) on organizational excellence at the Social Security Corporation.

The study recommended the need to conduct workshops for workers in the organization to clarify the concept of assessing staff performance and the steps to be followed to obtain a high degree of evaluation.