الثقة التنظيمية و دورها في تعزيز الولاء التنظيمي : دراسة تطبيقية لعدد من العاملين في فروع مصرف الرافدين في محافظة النجف الأشرف

Abstract EN

The study aims to reveal the role of trust (the senior management of the organization, supervisors, work colleagues) in organization alenhance organizational loyalty (emotional, normative, continuous).

The study has identified a problem in several questions focused on the nature and effect correlation between the variables of the study, but that in order to develop a blue print for a hypothetical study expresses the two main hypotheses, but in order to ensure the validity of the assumptions for all under gone multiple tests to ensure their validity.

The study relied on the approach to the descriptive analysis, and used the study questionnaire as a means to obtain the data, and a sample study used a random sample, as has been chosen workers five branches of the Rafidain Bank in the province of Najaf as a sample to assess organizational trust and organizational loyalty and their number was (67) people who represent the proportion of 40 % of the community.

The data were analyzed using a combination of statistical methods (factor analysis, correlation coefficient Kendall, simple regression and multi), and results were extracted using the software SPSS)) where the study found a set of conclusions, including : Came dimension the trust colleagues work to befirstin the order of removal of organizational trust, to come after him confidence supervisors Secondly, followed by trust senior management, and this explains that the bank concerned the study finds that organizational trust is achieved through confidence colleagues work, and trust supervisors more than trust senior management, which reflects the weakness of bank interest to strengthen this trust.