استراتيجية إدارة المعرفة بالقطاع الشرطي : دراسة تطبيقية على شرطة منطقة مكة المكرمة

Abstract EN

The study provides a strategy for the knowledge management as a proposal to Makkah region police.

It will be through analysis of work environment, then it determines the objectives of this management.

It provides us to know the procedures that will help achieving these objectives, then it determines indicators which can assess these procedures.

The study relied essentially on using Delphi method.

The study showed a number of findings and recommendations, most notably that the organizational structure needs to be modified in order to include department procedures Guide as an independent unit under the Department of quality applications and The technical support department is Information Technology Division prerogative ,as well changing the name of the application knowledge Department to knowledge management Department, also concluded that there are several observations on the goals and tasks of the knowledge and quality applications Division, therefore we suggest apply the goals and tasks which are included within the proposed strategy, in addition the Human Resources which operate in the knowledge and application of quality Division are insufficient, also the Division need to provide a system to serve knowledge management applications, the study concluded to proposal a knowledge management strategy as a model.