درجة رضا طلبة جامعة مؤتة عن الخدمات الجامعية من وجهة نظرهم

Abstract EN

The Degree of Satisfaction of Mutah University Students of the University Services as Perceived by the Students Themselves This study aimed at finding out the degree of satisfaction of Mutah University students of the university services as perceived by the services themselves.

achieve the purpose of this study a questionnaire was prepared distributed on the study sample that consisted 449 students at the second semester for the academic year 2011/2012.

Means, standard deviations, and analysis of variance (3Way ANOVA) were computed to answer the study questions The study showed that the degree of students' satisfaction came with moderate level on all the fields of the study tool.

The results showed statistical differences at the degree of students satisfaction for the university services at Mutah University on the field of library services according to college variable in favor of colleges of humanities, and to the interaction of the college with the cumulative average in favor of colleges of humanities at the members of the study sample with the cumulative average is excellent and very good, in favor of colleges of science at the members of the study sample with an acceptable cumulative average.

Also the results showed statistical differences on the study tool as a whole according to interaction of the college with the cumulative average in favor of colleges of humanities for members of the study sample from colleges of humanities whose average score is excellent, and in favor of colleges of science whose average score is good and acceptable.

There were no statistical differences according to gender variable