استراتيجيات إدارة الصراع التنظيمي من قبل المسؤولين في مديريات التربية و التعليم في محافظة الخليل كما يراها المرؤوسون

Abstract EN

This study aimed to identify the strategies used by officials in the directorates of Education in Hebron in the management of organizational conflict as seen by subordinates according to several variables: (gender, qualification, years of experience, and the Directorate).

The study used the descriptive analytical method.

The study population consisted of (318) subordinate.

The questionnaire consisted of (41) items distributed to (5) strategies for conflict management: control and power, cooperation, settlement, avoidance, waiver.

The results indicated that management strategies and organizational conflicts among officials working in the Directorates of Education in Hebron were intermediate.

The ranking of the strategies used by officials in the departments of Education in descending order: control and power, cooperation, waiver, avoidance, the settlement.

The study showed no statistically significant differences in the strategies used by officials in the directorates of Education in Hebron due to the variables (gender, qualification and years of experience and the Directorate).

The study has some of these recommendations: Attempt to reduce the causes of conflict, work to improve employment conditions for administrative staff, building positive working relationships between superiors and subordinates, kept responsible for adhering to their opinions, trying to satisfy all the parties to the conflict as much as possible, promote the principle of participation and cooperation in resolving the conflict and work to resolve the causes of conflict depending on the situation.