قياس أبعاد جودة الخدمة الصحية المقدمة في مستشفيات حلب الحكومية : دراسة مقارنة
Other Title(s)
Measuring the quality’s dimensions of the health services offered at Aleppo governmental hospitals : a comparative study
Joint Authors
صدقي، أحمد محمد سعيد
حموي، لينا عدنان
Source
مجلة جامعة القدس المفتوحة للبحوث الإدارية والاقتصادية
Issue
Vol. 3, Issue 9 (30 Jun. 2018), pp.85-95, 11 p.
Publisher
al-Quds Open University Deanship of Graduate Studies and Scientific Research
Publication Date
2018-06-30
Country of Publication
Palestine (West Bank)
No. of Pages
11
Main Subjects
Public Health
General Management
Topics
Abstract EN
This research aims at measuring the quality’s dimensions of the health services (reliability, responsiveness, empathy, assurance, tangibles, continuity) offered at Aleppo governmental hospitals.
The study was applied on a sample that consisted of (174) employees who work in four hospitals are: Alrazy Hospital, Ibn Rushd Hospital, Aleppo University Hospital, Aleppo University Hospital of Obst.
& Gyn.
The sample included employees from different job categories, 67 doctors, 69 nurses 38 administrators.
The results of the study can be summarized as follows, there are significant statistical differences among service providers (doctors, nurses, administrators) at Aleppo governmental hospitals related to their conceptions of the quality’s dimensions of the health services.
This is due to the variables of gender, age, and experience years.
Moreover, there are significant statistical differences among service providers (doctors, nurses, administrators) at Aleppo governmental hospitals at Aleppo governmental hospitals related to their conceptions of the quality’s dimensions of the health services due to the nature of the administrative work.
Furthermore, there are significant statistical differences at Aleppo governmental hospitals which are affiliated to the Ministry of Health and the Ministry of Higher Education, ascribed to reliability, responsiveness, and assurance.
The most important recommendation: the need for conducting Seminars, lectures and training programs by the administration at Aleppo Governmental Hospitals, in order to enhance the quality of the offered health services, and the need for carrying out periodic surveys to determine the level of application of the health services’ quality dimensions.
American Psychological Association (APA)
صدقي، أحمد محمد سعيد وحموي، لينا عدنان. 2018. قياس أبعاد جودة الخدمة الصحية المقدمة في مستشفيات حلب الحكومية : دراسة مقارنة. مجلة جامعة القدس المفتوحة للبحوث الإدارية والاقتصادية،مج. 3، ع. 9، ص ص. 85-95.
https://search.emarefa.net/detail/BIM-831452
Modern Language Association (MLA)
صدقي، أحمد محمد سعيد وحموي، لينا عدنان. قياس أبعاد جودة الخدمة الصحية المقدمة في مستشفيات حلب الحكومية : دراسة مقارنة. مجلة جامعة القدس المفتوحة للبحوث الإدارية والاقتصادية مج. 3، ع. 9 (حزيران 2018)، ص ص. 85-95.
https://search.emarefa.net/detail/BIM-831452
American Medical Association (AMA)
صدقي، أحمد محمد سعيد وحموي، لينا عدنان. قياس أبعاد جودة الخدمة الصحية المقدمة في مستشفيات حلب الحكومية : دراسة مقارنة. مجلة جامعة القدس المفتوحة للبحوث الإدارية والاقتصادية. 2018. مج. 3، ع. 9، ص ص. 85-95.
https://search.emarefa.net/detail/BIM-831452
Data Type
Journal Articles
Language
Arabic
Notes
يتضمن مراجع ببليوجرافية : ص. 95
Record ID
BIM-831452