أثر إدارة الجودة الشاملة على جودة الخدمات الصحية في المستشفيات : دراسة المؤسسة الاستشفائية

الملخص EN

This study aims to determine the effect of the application of total quality on the quality of health services management, where the latter is one of the most important services that lead to the development of society, and this is what makes them the urgent need to move towards total quality management system, in order to ensure its continuity and its ability to directed Challenges global.

The Total Quality Management has proven positive results in achieving the competitive position of a number of institutions, it has demonstrated some of the countries that have implemented comprehensive quality management system in hospitals that this system can help and in hospital institutions structured to bring about a process of change and development in its tests, it means hospital as a social institution integrated partly affect in some, not as parts and scattered groups