أبعاد جودة الخدمات الصحية و دورها في تحقيق التميز : دراسة حالة بالمؤسسة العمومية الاستشفائية أحميدة بن عجيلة بالأغواط

الملخص EN

The quality of health services is one of the most important stages required by public institutions to reach the level of excellence, so that the activation of quality practices in the field of health with its customary dimensions and keeping them for as long as possible, enables the institution to reach the highest degree of excellence and achieve leadership position at the highest level, The aim of our study is to show the reality of the quality of health services in public hospitals and to reach the stage of excellence, especially as this quality is the first stages of achieving institutional excellence, and through a survey of the opinions of some employees in Ahmeda Ben aadjila hospitable a statistical questionnaire was used to analyze the validity of our hypotheses using a set of statistical methods.

In our study, we found that the quality of health services in the dimensions known to the hospital did not affect The reputation of the hospital and its excellence, and because of the correlation coefficients that came low as well as to the answers, which mostly ranged in the category of neutrality.

We recommend that the organization adopt modern programs and advanced means to help implement quality practices in the field of health services through the adoption of modern management systems that may require a comprehensive organizational change at all levels of the hospital departments, as well as benefit from the experience of previous health institutions in the same field, which is characterized by high quality services.