Analysis and development of customer billing telephony system
Other Title(s)
تحليل و تطوير نظام فواتير الاتصال الهاتفي للعملاء
Joint Authors
Bidin, Raziera
Che Pa, Noraini
Qamar al-Din, Azrina
Source
Publisher
University of Baghdad College of Science for Women
Publication Date
2019-06-30
Country of Publication
Iraq
No. of Pages
8
Main Subjects
Information Technology and Computer Science
Topics
English Abstract
The telecommunications industry has gone through series of development efforts to provide quality services to their consumers.
Generally, telecommunication industry provides two main services such as telephony and internet which involved customer registration, billing and payment.
However, the challenge confronting telecommunications industry is to meet the customer satisfaction in the billing system such as accuracy, easy to understand and unambiguous billing issue.
In order to develop Customer Billing Telephony System,a user experience study is conducted to gather the user requirements.
Hence, the CBTS was developed that takes into consideration user’s value experience that provides a support for managing and monitoring billing process.
Then the CBTS was evaluated by the users using User Experience Questionnaire (UEQ) to prove the efficiency and correctness in billing process.
The result shown that the users give the positive feedback of the CBTS
Data Type
Conference Papers
Record ID
BIM-891209
American Psychological Association (APA)
Bidin, Raziera& Che Pa, Noraini& Qamar al-Din, Azrina. 2019-06-30. Analysis and development of customer billing telephony system. International Conference on Computing and Informatics (7th : 2019 : Bangkok, Thailand). . Vol. 16, no. 2 (عدد خاص) (2019), pp.428-435.Baghdad Iraq : University of Baghdad College of Science for Women.
https://search.emarefa.net/detail/BIM-891209
Modern Language Association (MLA)
Bidin, Raziera…[et al.]. Analysis and development of customer billing telephony system. . Baghdad Iraq : University of Baghdad College of Science for Women. 2019-06-30.
https://search.emarefa.net/detail/BIM-891209
American Medical Association (AMA)
Bidin, Raziera& Che Pa, Noraini& Qamar al-Din, Azrina. Analysis and development of customer billing telephony system. . International Conference on Computing and Informatics (7th : 2019 : Bangkok, Thailand).
https://search.emarefa.net/detail/BIM-891209