إدارة الجودة الشاملة في المؤسسة الخدمية : دراسة حالة القرض الشعبي الجزائري لولاية تلمسان
Other Title(s)
Total quality management in service enterprise : study of the case of the Algerian popular loan for Tlemcen
Joint Authors
Source
Issue
Vol. 10, Issue 1 (31 Mar. 2019), pp.379-392, 14 p.
Publisher
Publication Date
2019-03-31
Country of Publication
Algeria
No. of Pages
14
Main Subjects
Business Administration
Economy and Commerce
Topics
Abstract EN
The sector of public services said to be quiet different from the industrial one at different lewis.
It is, therefore, of crucial importance to investigate this area of interest in order to face the new phase of competition in the light of globalization where no clear borders are set and where also quality is at the front of interest.
For the sake of controlling the quality of serv ices presented, the instruments of measuring this quality seems to be primordial, this is to be realized through a field analysis of the employees’ difficulties and suggestions.
Our study is mainly concerned with the Algerian Popular Credit Bank to measure the quality of services to be aware of its competitive status, and haw to make it better through a set of procedures well appropriate and suitable to the market needs.
In order to get further clients .
Thus, the Algerian Popular Credit Bank is more and more supposed to sender and supply the market demands with much more better services to meet the needs of the challenging world.
American Psychological Association (APA)
عيسي، نبوية وأوبختي، نصيرة. 2019. إدارة الجودة الشاملة في المؤسسة الخدمية : دراسة حالة القرض الشعبي الجزائري لولاية تلمسان. مجلة دفاتر اقتصادية،مج. 10، ع. 1، ص ص. 379-392.
https://search.emarefa.net/detail/BIM-902391
Modern Language Association (MLA)
عيسي، نبوية وأوبختي، نصيرة. إدارة الجودة الشاملة في المؤسسة الخدمية : دراسة حالة القرض الشعبي الجزائري لولاية تلمسان. مجلة دفاتر اقتصادية مج. 10، ع. 1 (آذار 2019)، ص ص. 379-392.
https://search.emarefa.net/detail/BIM-902391
American Medical Association (AMA)
عيسي، نبوية وأوبختي، نصيرة. إدارة الجودة الشاملة في المؤسسة الخدمية : دراسة حالة القرض الشعبي الجزائري لولاية تلمسان. مجلة دفاتر اقتصادية. 2019. مج. 10، ع. 1، ص ص. 379-392.
https://search.emarefa.net/detail/BIM-902391
Data Type
Journal Articles
Language
Arabic
Notes
يتضمن هوامش : ص. 391-392
Record ID
BIM-902391