العلاقة بين ممكنات نموذج التميز للمؤسسة الأوروبية لإدارة الجودة (EFQM)‎ و نتائجه في الجهاز المركزي للإحصاء الفلسطيني

Abstract EN

The study aims to shed light on the relations between enablers of The European Foundation for Quality Management (EFQM) and its results at Palestinian Central Bureau of Statistics (PCBS).

The study adopts the analytical descriptive approach that is applied at PCBS according to a regular random sample of 100 employees to whom the questionnaire is distributed, and the data is analyzed according to the statistical analysis program (SPSS).

The study found out that there is a relation between EFQM's enablers combined with its results at PCBS where the strength of the relation is 86%; moreover, it also shows that there is a statistical relation between leadership, partnerships, resources, processes, products, and services with EFQM's model results and that there is no relation between strategy and staff with EFQM's model results where each enabler is associated with the results with a percentage of (78%) to enable operations, products, services, partnerships, and resources of (75%), (64%) for leadership, (61%) for staff, and (56%) for strategy.

The results highlight a number of points of strength; most importantly, that PCBS is keeping pace with the rapid development of technology in data collection to support the credibility of its statistical outputs; in addition to this, PCBS is known for its high levels of planning and review of its work results and that PCBS administrations supports the areas of excellence, creativity, and opportunities for improvement of its staff as well as supporting PCBS's strategy through a set of performance indicators related to society's needs and measurement of impressions.

The study came out with recommendations, the most important of which is PCBS' efforts towards achieving the second level of the European institutions "recognized for excellence" and updating the European quality excellence model in light of the rapid technological developments and the modern management information systems