The effect of outsourcing process on performance efficiency : a case study : paltel group in Gaza Strip

Other Title(s)

تأثير عملية الاستعانة بمصادر خارجية على كفاءة الأداء : دراسة حالة : مجموعة الاتصالات الفلسطينية-قطاع غزة

Dissertant

al-Tibi, Muhammad Jamal Ibrahim

Thesis advisor

al-Farra, Majid Muhammad

University

Islamic University

Faculty

Faculty of Commerce

Department

Department of Business Administration

University Country

Palestine (Gaza Strip)

Degree

Master

Degree Date

2019

English Abstract

This study aims to examine the effect of outsouring process on performance efficiency at Paltel Group in Gaza Strip.

The researcher depended on the descriptive and analytical approach based on the questionnaire as a data collection tool.

The study used a census method as a sample strategy for all employees holding the following positions: Manager, Head of Division, Head of Department, Head of Unit, Administrator, and Supervisor.

From the 110 questionnaires distributed, 77 were returned with 70% response rate.

The results revealed that outsourcing process has a positive weak effect on performance efficiency.

The study showed that the overall level of outsourcing process and performance efficiency in Paltel Group were high.

Were the study showed that there are no significant diffferencess in respondents answers regarding outsorcing process and performance efficiency.

The study concluded that paltel group may take the cost reduction principle and financial benefit into consideration during the assessment process, prepare and develop a terms of reference document to make an easy comparison regarding the expected and actual work.

In addition to activate a monitor and control system for all outsourced tasks to check the achievement.

Moreover, Paltel Group should minimize inputs and resources to reduce cost for more efficiency, introduce and discuss the service quality with the customers, and improve the customer service continuously.

Main Topic

Business Administration

No. of Pages

102

Table of Contents

Table of contents.

Abstract.

Abstract in Arabic.

Chapter One : Introduction.

Chapter Two : The previous studies.

Chapter Three : Literature review.

Chapter Four : Methodology.

Chapter Five : Analysis and discussion

Chapter Six : Result and recommendation.

References.

American Psychological Association (APA)

al-Tibi, Muhammad Jamal Ibrahim. (2019). The effect of outsourcing process on performance efficiency : a case study : paltel group in Gaza Strip. (Master's theses Theses and Dissertations Master). Islamic University, Palestine (Gaza Strip)
https://search.emarefa.net/detail/BIM-911982

Modern Language Association (MLA)

al-Tibi, Muhammad Jamal Ibrahim. The effect of outsourcing process on performance efficiency : a case study : paltel group in Gaza Strip. (Master's theses Theses and Dissertations Master). Islamic University. (2019).
https://search.emarefa.net/detail/BIM-911982

American Medical Association (AMA)

al-Tibi, Muhammad Jamal Ibrahim. (2019). The effect of outsourcing process on performance efficiency : a case study : paltel group in Gaza Strip. (Master's theses Theses and Dissertations Master). Islamic University, Palestine (Gaza Strip)
https://search.emarefa.net/detail/BIM-911982

Language

English

Data Type

Arab Theses

Record ID

BIM-911982