تكنلوجيا المعلومات و الاتصال كمدخل لتعزيز جودة خدمة الزبون
Other Title(s)
Information and communication technology as a portol to enhance the quality of customer service
Joint Authors
Source
مجلة العلوم الإدارية و المالية
Issue
Vol. 3, Issue 1 (30 Jun. 2019), pp.154-172, 19 p.
Publisher
University of Eloued Faculty of Economics Commercial and Management Sciences
Publication Date
2019-06-30
Country of Publication
Algeria
No. of Pages
19
Main Subjects
Abstract EN
This paper aims to shed light on the integration of information technology and communication as one of the main pillars of the organizations in general and service in particular.
On this basis, a (non-probabilistic) sample was taken from (47) individuals from the study community(Customers of Algeria Telecom) in Annaba Area, According to the statistical norm.
To meet the requirements of this study, a questionnaire was designed, where independent variable includes information and communication technology and dependent variable is composed of dimensions of the quality of customer service ) based on servqual-model .
The study found a set of results, most notably the existence of a statistically significant relationship between changing information and communication technology and the dimensions of the quality and customer service, in addition to the presence of major effect of information technology and communication on the dimensions of the quality of customer service from the viewpoint of the respondents
American Psychological Association (APA)
حولي، محمد ومباركي، صفاء. 2019. تكنلوجيا المعلومات و الاتصال كمدخل لتعزيز جودة خدمة الزبون. مجلة العلوم الإدارية و المالية،مج. 3، ع. 1، ص ص. 154-172.
https://search.emarefa.net/detail/BIM-938896
Modern Language Association (MLA)
حولي، محمد ومباركي، صفاء. تكنلوجيا المعلومات و الاتصال كمدخل لتعزيز جودة خدمة الزبون. مجلة العلوم الإدارية و المالية مج. 3، ع. 1 (2019)، ص ص. 154-172.
https://search.emarefa.net/detail/BIM-938896
American Medical Association (AMA)
حولي، محمد ومباركي، صفاء. تكنلوجيا المعلومات و الاتصال كمدخل لتعزيز جودة خدمة الزبون. مجلة العلوم الإدارية و المالية. 2019. مج. 3، ع. 1، ص ص. 154-172.
https://search.emarefa.net/detail/BIM-938896
Data Type
Journal Articles
Language
Arabic
Notes
يتضمن هوامش : ص. 171-172
Record ID
BIM-938896