The impact of emotional intelligence on employee performance in Saudi Arabia banking sector

Other Title(s)

تأثير الذكاء العاطفي على أداء العاملين في القطاع المصرفي السعودي

Joint Authors

Sarhan, Amirah
Qazzaz, Hibah

Source

Journal of Economics and Administrative Science

Issue

Vol. 25, Issue 116 (31 Dec. 2019), pp.127-146, 20 p.

Publisher

University of Baghdad College of Administration and Economics

Publication Date

2019-12-31

Country of Publication

Iraq

No. of Pages

20

Main Subjects

Business Administration

Topics

Abstract EN

Saudi Arabia‟s banking sector plays an important role in the country‟s development as it is among the leading sectors in the financial sector.

Considering, two main Saudi banks (The National Commercial Bank and Saudi American bank), the present study aims to observe the impact of emotional intelligence on employee performance.

The components of emotional intelligence affecting employee performance include self-management, relationship management, self-awareness, and social awareness.

A quantitative methodology was applied to analyse the survey results of 300 respondents over the period from 2018 to 2019.

The results show that there was a significant positive impact of self-management, self-awareness, and relationship management on employee performance.

However, in the Saudi banking sector, there was no impact on social awareness on employee performance.

American Psychological Association (APA)

Sarhan, Amirah& Qazzaz, Hibah. 2019. The impact of emotional intelligence on employee performance in Saudi Arabia banking sector. Journal of Economics and Administrative Science،Vol. 25, no. 116, pp.127-146.
https://search.emarefa.net/detail/BIM-948533

Modern Language Association (MLA)

Sarhan, Amirah& Qazzaz, Hibah. The impact of emotional intelligence on employee performance in Saudi Arabia banking sector. Journal of Economics and Administrative Science Vol. 25, no. 116 (Dec. 2019), pp.127-146.
https://search.emarefa.net/detail/BIM-948533

American Medical Association (AMA)

Sarhan, Amirah& Qazzaz, Hibah. The impact of emotional intelligence on employee performance in Saudi Arabia banking sector. Journal of Economics and Administrative Science. 2019. Vol. 25, no. 116, pp.127-146.
https://search.emarefa.net/detail/BIM-948533

Data Type

Journal Articles

Language

English

Notes

Includes bibliographical references : p. 142-145

Record ID

BIM-948533