The impact of emotional intelligence on employee performance in Saudi Arabia banking sector
Other Title(s)
تأثير الذكاء العاطفي على أداء العاملين في القطاع المصرفي السعودي
Joint Authors
Source
Journal of Economics and Administrative Science
Issue
Vol. 25, Issue 116 (31 Dec. 2019), pp.127-146, 20 p.
Publisher
University of Baghdad College of Administration and Economics
Publication Date
2019-12-31
Country of Publication
Iraq
No. of Pages
20
Main Subjects
Topics
Abstract EN
Saudi Arabia‟s banking sector plays an important role in the country‟s development as it is among the leading sectors in the financial sector.
Considering, two main Saudi banks (The National Commercial Bank and Saudi American bank), the present study aims to observe the impact of emotional intelligence on employee performance.
The components of emotional intelligence affecting employee performance include self-management, relationship management, self-awareness, and social awareness.
A quantitative methodology was applied to analyse the survey results of 300 respondents over the period from 2018 to 2019.
The results show that there was a significant positive impact of self-management, self-awareness, and relationship management on employee performance.
However, in the Saudi banking sector, there was no impact on social awareness on employee performance.
American Psychological Association (APA)
Sarhan, Amirah& Qazzaz, Hibah. 2019. The impact of emotional intelligence on employee performance in Saudi Arabia banking sector. Journal of Economics and Administrative Science،Vol. 25, no. 116, pp.127-146.
https://search.emarefa.net/detail/BIM-948533
Modern Language Association (MLA)
Sarhan, Amirah& Qazzaz, Hibah. The impact of emotional intelligence on employee performance in Saudi Arabia banking sector. Journal of Economics and Administrative Science Vol. 25, no. 116 (Dec. 2019), pp.127-146.
https://search.emarefa.net/detail/BIM-948533
American Medical Association (AMA)
Sarhan, Amirah& Qazzaz, Hibah. The impact of emotional intelligence on employee performance in Saudi Arabia banking sector. Journal of Economics and Administrative Science. 2019. Vol. 25, no. 116, pp.127-146.
https://search.emarefa.net/detail/BIM-948533
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references : p. 142-145
Record ID
BIM-948533