إمكانية تطبيق معايير الجودة الشاملة في جامعة ديالى

Abstract EN

The current study aims to identify the possibility of applying comprehensive quality standards at University of Diyala from the viewpoint of senior management leaderships.

The sample of the study is (142) individuals.

The researcher uses the questionnaire as a tool for the current study which consists of (67) items divided on seven criteria, and the tool is applied for the academic year 2018-2019.

The results of the study have been analyzed by using the appropriate statistical means.

The results are as follows: 1.

In the current study the comprehensive standard quality criteria gain the ability of applying to University of Diyala with different ratios between the standards.

2.

In the current study the adopted standard exceeded the overall average with a weighted average of (3.92) and a percentage weight (78.4).

3.

The beneficiary focus standard is ranked the first with a weighted average (4.07) and a percentage weight (81.4).

The management leadership standard is the second in weighted position (4.06) and percentage weight (81.2), human resources management standard is ranked the third in a weighted center (3.98) and a percentage weight (79.6), the Informational Administrative Standard (IAS) is ranked the fourth in a weighted average (3.95) and a percentage weight (79), the standard of Strategic Quality Planning (SQP) is ranked the fifth in a weighted average (3.93), a percentage weight (78.6), quality assurance standard is ranked the sixth in a weighted average (3.75) and a percentage weight (75), and the standard of operational management is ranked the seventh in a weighted average (3.67) and a percentage weight (73.4).

4.

Item No.

1, which reads as (the conviction of university administration's to support the implementation of comprehensive quality standards) within the administrative leadership standard, receives the highest weight average ( 4.7) and a percentage weight (94), and item No.

(10) which reads (the university has an effective risk matrix for preventive and therapeutic measures for errors that are expected to occur) within the quality assurance standard at the lowest weighted medium of (3) and a percentage weight (60).